ChileRules

Privacy Policy

Last updated: 25 August 2026

ChileRules respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what information we collect through chilerules.com, why we collect it, how it is used, and the choices available to you.

1. Who is responsible for your information

The website and its services are operated by Miguel Angel Bustillos Rivadeneira E.I.R.L., trading as ChileRules, based at Nueva Providencia 2250, Office 903, Providencia, Santiago, Chile.

For privacy questions or requests, contact info@chilerules.com or telephone/WhatsApp +56 9 4081 0838.

2. Information we collect

We may collect information you provide when you contact us, request an itinerary, submit a trip check, communicate through WhatsApp or email, or enquire about our services. This may include your name and contact details; travel dates, destinations, group size, preferences, interests and other trip-planning information; the content of your messages; and any other information you voluntarily provide.

We may also collect limited technical and usage information automatically, such as browser and device type, approximate location, pages visited, referral source and interactions with the website.

Please do not send passport details, payment-card information, health information or other sensitive personal data through a general website form unless ChileRules specifically requests it through an appropriate channel.

3. How we use information

4. Legal grounds and consent

Depending on the context, we process information because it is necessary to respond to your request, take steps toward providing a service, perform an agreement, comply with legal obligations, pursue legitimate business interests, or because you have given consent. You may withdraw consent where processing relies on consent, without affecting processing already carried out.

5. Analytics and cookies

The website uses Google Analytics 4 to understand how visitors use the site and to measure relevant interactions. Google Analytics may use cookies or similar technologies and process technical information about your visit. You can restrict cookies through your browser settings, although blocking certain technologies may affect some website functionality.

6. Service providers and international processing

We may use trusted providers to operate the website, receive form submissions, manage communications, analyse website use, host data, or deliver requested services. These may include GoDaddy, Google Analytics, EmailJS, email providers and WhatsApp/Meta when you choose those communication channels.

Some providers may process information outside Chile. Where applicable, we take reasonable steps to use providers and arrangements designed to protect personal information. Each third-party service may also process information under its own privacy terms. We do not sell personal information.

7. Sharing information

We may share information only when reasonably necessary with suppliers and travel partners involved in preparing or delivering a requested service; technology, hosting, analytics and communications providers; professional advisers; or public authorities when required by law or necessary to protect legal rights. Travel details are shared only to the extent reasonably required to respond to an enquiry or provide an agreed service.

8. Data retention

We keep personal information only for as long as reasonably necessary for the purposes described in this Policy, including responding to enquiries, providing services, maintaining appropriate business records, resolving disputes and meeting legal obligations.

9. Security

We use reasonable administrative and technical measures intended to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Your choices and rights

Subject to applicable law, you may ask us to confirm whether we hold personal information about you; provide access to or correct inaccurate information; delete information when appropriate; object to or restrict certain processing; or withdraw consent where consent is the basis for processing.

To make a request, email info@chilerules.com. We may need to verify your identity before completing the request.

11. Third-party links

The website may link to third-party websites or services. ChileRules does not control their privacy practices, and you should review their policies separately.

12. Children

The website is not intended to collect personal information directly from children. A parent or legal guardian should submit any information needed to plan travel involving a minor.

13. Changes to this Policy

We may update this Privacy Policy when our practices or legal obligations change. The current version and its update date will be published on this page.